Airship, the mobile-first customer experience platform leader, today announced its Airship Results Guarantee, a corporate commitment to achieve predetermined business outcomes for new customers. Concurrently, the company released the results of a separate, commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of Airship, July 2026. The study found that a composite organization based on interviewed customers achieved a 476% Return on Investment (ROI) with a payback period of less than six months.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260722832535/en/
Airship has launched a new results guarantee offer to stand behind its value. Alongside this offer, the team shared the results of a new Total Economic Impact™ (TEI) study commissioned with Forrester Consulting illustrating that a composite organization achieved a 476% ROI with a payback period of less than six months.
“We introduced the Airship Results Guarantee to fundamentally shift the industry standard by tying our value directly to our customers' bottom line,” said Brett Caine, CEO of Airship. “Our guarantee is backed by a decade of experience across billions of customer journeys for the world’s leading brands. Our platform empowers product and marketing teams to build and launch cross-channel experiences instantly, without waiting on dev queues or IT resources. Airship powers massive revenue and productivity for our customers—the results speak for themselves.” Caine added, “The newly commissioned Total Economic Impact™ study conducted by Forrester Consulting demonstrates the operational efficiency and business growth the composite organization achieved with Airship.”
The framework of the study was built on in-depth interviews conducted by Forrester Consulting with six enterprise Airship customers (spanning retail, logistics, hospitality, travel, communications, and financial services), aggregated into one composite: a global, multibillion-dollar B2C conglomerate with 10 million total customers.
Three-Year, Risk-Adjusted Financial Impact
Based on the modeled composite organization, the study quantified the results over three years:
Quantified Value Streams and Revenue Growth
The study examined the four primary value streams driving this repeatable growth across the composite organization's 5 million digitally activated users:
Customer Quote from the Study:
“We see higher revenue when we use Airship [AI-enabled CX orchestration] technology [and their] MMS and SMS, with higher customer satisfaction when we provide dynamic messaging. We saw higher take rates for upgraded [services] when we provided proactive, in-the-moment, triggered messaging [on-site and]; higher engagement with our large-scale sale campaigns; and broader awareness of service-related issues when we use targeted messaging [during high-impact moments]. All those metrics make a difference.”
–Director of digital experience, travel
Efficiencies in Scalable Growth
Beyond the quantified metrics, the study highlighted other critical benefits experienced by the interviewed organizations, including:
To review the detailed financial frameworks, customer testimonials, and model assumptions, download the complete study: The Total Economic Impact™ of Airship (July 2026).
For more information about the Airship Results Guarantee, read this blog .
The Total Economic Impact™ is a commissioned study conducted by Forrester Consulting on behalf of Airship, July 2026.
* Terms & Conditions apply
ABOUT AIRSHIP
Airship is the only mobile-first customer experience platform delivering the first live, purpose-built AI Agent Fleet for CX. For over 15 years, Airship has pioneered mobile innovation—from inventing the first push notification, the first mobile boarding pass, the first live activity, and now the first intelligent agent fleet. Thousands of top global brands trust Airship to deliver unified cross-channel experiences and orchestrated journeys that drive measurable results at scale.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260722832535/en/
Contact
Media Contact:
Kali Myrick
Kali Myrick Communications
+1 503-580-4645
kali@kalimyrick.com
© 2026 Business Wire, Inc.
Disclaimer:
This press release is not a document produced by AFP. AFP shall not bear responsibility for its content. In case you have any questions about this press release, please refer to the contact person/entity mentioned in the text of the press release.